Shipping Policy
At The Casa Decora, we want your shopping experience to be as smooth and straightforward as possible. We take care when processing and packing each order and work with reliable delivery partners to ensure your items reach you safely.
Please read the information below to understand how shipping and delivery work.
Order Processing Time
We aim to process and dispatch orders within 2–3 working days of purchase.
Once your order has been dispatched, the estimated delivery time will depend on your delivery location and the shipping service available for your order.
Please note that order processing times and delivery times are separate. The estimated delivery period begins after your order has been dispatched.
Shipping Methods
We work with trusted courier and logistics partners to provide safe and efficient delivery.
Available shipping methods may vary depending on your delivery address. Where more than one shipping option is available, you may be able to select your preferred option during checkout.
Order Tracking
Once your order has been dispatched, we may send you a shipping confirmation containing the relevant tracking information.
You can use the tracking details provided to follow the progress of your shipment, where tracking is available for the selected delivery service.
Shipping Restrictions and Service Availability
Delivery availability depends on the destination and the services offered by our courier and logistics partners.
Certain remote, restricted, or difficult-to-reach locations may have limited delivery options or may not be serviceable.
If we are unable to deliver to the address provided with your order, we will contact you using the information submitted during checkout.
Shipping Charges
Where shipping charges apply, they may be calculated based on factors such as:
- Your delivery address
- The value or size of your order
- The shipping method selected
- The delivery service available for your location
Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Delivery Delays and Issues
Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur.
Delivery times can be affected by circumstances outside our reasonable control, including:
- Severe weather conditions
- Natural disasters
- Public holidays and peak holiday periods
- Transportation strikes or disruptions
- Customs processing, where applicable
- Other unforeseen circumstances
During particularly busy periods, including seasonal sales, promotional campaigns, and major shopping events, deliveries may take longer than initially estimated.
If there is an issue with the delivery of your order, we will make reasonable efforts to work with the relevant courier or logistics provider to help resolve the matter.
Damaged, Incorrect, or Missing Items
If your package arrives visibly damaged or tampered with, or if you receive an incorrect item or discover that an item is missing, please contact us as soon as possible after receiving your order.
To help us investigate and resolve the issue, we may ask you to provide photographs or other relevant evidence of:
- The package and its condition
- Any visible damage
- The product received
- The incorrect or missing item
Any claim relating to damaged, incorrect, or defective products may also be subject to the terms set out in our applicable Return and Refund Policy.
Contact Us
If you have any questions about this Shipping Policy or need assistance with the delivery status of your order, please contact us:
Email: contact@thecasadecora.com
Etrade Essense Limited
8/F China Hongkong Tower
8–12 Hennessy Road
Wan Chai, Hong Kong
We will make reasonable efforts to assist you with any shipping or delivery-related questions.