Privacy Policy
At The Casa Decora, we value the trust you place in us and take your privacy seriously. This Privacy Policy explains how Etrade Essense Limited (“The Casa Decora,” “we,” “us,” or “our”) collects, uses, stores, protects, and shares personal information when you visit or use our website.
This Privacy Policy applies to information collected through The Casa Decora website, including when you browse our products, make a purchase, contact us, create an account, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our website.
1. Personal Information We Collect
Personal information is information that can identify you directly or indirectly.
We may collect personal information when you:
- Create an account on our website
- Place an order
- Make a product enquiry
- Subscribe to our newsletter or promotional communications
- Participate in offers, surveys, competitions, or promotions
- Contact our customer support team
- Submit a review, comment, or other feedback
- Use other features or services available through our website
Depending on how you interact with us, the information we collect may include:
- Name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Account information
- Order and transaction details
- Product preferences
- Information provided through enquiries or customer support
- Other information reasonably necessary to provide our products or services
Where appropriate, we will indicate whether certain information is required or optional.
You may browse certain areas of our website without providing personal information. However, some features, including placing an order or creating an account, may require us to collect specific information in order to provide the relevant service.
2. Payment Information
When you purchase products through The Casa Decora website, payments may be processed by authorised third-party payment service providers.
Depending on your chosen payment method, the relevant payment provider may collect information such as credit card, debit card, or other payment details required to complete the transaction.
In most circumstances, we do not store complete credit card or debit card numbers, CVV codes, or banking details on our own servers.
Payment information is handled in accordance with the security procedures and privacy policies of the relevant payment service provider.
3. Information Collected Automatically
When you visit or interact with our website, we may automatically collect certain technical and usage information that does not directly identify you on its own.
This may include:
- Browser type
- Device type
- Operating system
- IP address
- Internet service provider
- General location information
- Pages you visit
- Time spent on the website
- Dates and times of your visits
- Referring websites
- Other technical and usage information
This information helps us understand how visitors use our website and enables us to improve its performance, functionality, and overall user experience.
4. Cookies and Similar Technologies
The Casa Decora website may use cookies and similar technologies to improve your browsing experience.
Cookies are small data files that may be stored on your device through your web browser. They may help us:
- Remember your preferences
- Maintain shopping cart information
- Improve website functionality
- Understand how visitors use our website
- Analyse website traffic and performance
- Provide relevant content and advertising, where applicable
- Improve our products and services
You can usually configure your browser to notify you when cookies are being used or to refuse certain cookies altogether.
Please note that disabling certain cookies may affect the functionality of our website, and some features may not work as intended.
5. How We Use Your Information
We may collect and use personal information for a variety of legitimate purposes, including:
- Processing and fulfilling orders
- Processing payments and refunds
- Arranging shipping and delivery
- Providing customer service and support
- Responding to enquiries and requests
- Managing customer accounts
- Sending order confirmations and updates
- Improving the functionality and performance of our website
- Personalising your shopping experience
- Understanding how visitors interact with our website
- Improving our products, services, and customer experience
- Managing promotions, surveys, competitions, and other website features
- Sending communications that you have agreed to receive
- Sending order-related emails, messages, or other service communications
- Sending promotional communications where permitted by applicable law
- Detecting and preventing fraud, unauthorised activity, and misuse
- Resolving disputes and technical issues
- Protecting the security and integrity of our website
- Complying with legal and regulatory obligations
- Enforcing our Terms and Conditions and other applicable policies
Information provided when placing an order may be used to complete your purchase, arrange delivery, provide order updates, and offer after-sales support.
Information you provide through product enquiries or customer support requests may be used to respond to your enquiry and provide the assistance you have requested.
If you subscribe to our mailing list, we may send you information about new products, collections, special offers, promotions, events, and other updates relating to The Casa Decora.
You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.
6. How We Protect Your Information
We take the security of personal information seriously and use reasonable technical, administrative, and organisational measures to help protect the information we hold against:
- Unauthorised access
- Unauthorised alteration
- Improper disclosure
- Misuse
- Loss
- Destruction
Where appropriate, we may use additional security technologies and measures to safeguard information transmitted through our website.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
You are also responsible for keeping your account password and login credentials confidential. If you believe that your account has been compromised, please contact us as soon as possible.
7. Fraud Prevention
We may take appropriate measures to detect and prevent fraudulent or unauthorised transactions and other suspicious activities.
Payments may be processed through authorised payment service providers, which may use their own security and fraud-prevention procedures.
We may also use information available to us to:
- Investigate suspicious transactions
- Protect our customers and business
- Detect and prevent fraudulent activity
- Comply with applicable legal and regulatory requirements
8. How We Share Personal Information
We do not sell, rent, or trade your personal information for monetary consideration.
However, we may share personal information with trusted third parties and service providers where this is reasonably necessary to operate our business and provide our products and services.
These third parties may include:
- Payment gateways and payment service providers
- Courier and logistics companies
- Website hosting and technology providers
- Customer support service providers
- Analytics and website performance providers
- Marketing and communication service providers, where applicable
- Professional advisers
- Business partners and service providers acting on our behalf
We will generally share only the information reasonably necessary for the relevant purpose.
We may also disclose information where necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from government authorities
- Protect the rights, property, or safety of Etrade Essense Limited, our customers, or others
- Detect or prevent fraud and other unlawful activities
- Enforce our Terms and Conditions and other applicable policies
We may also use aggregated or anonymised information that does not reasonably identify an individual for business analysis, website improvements, research, and other lawful purposes.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other external services.
We are not responsible for the privacy practices, content, availability, or security of third-party websites and services.
Each third-party provider may operate under its own Privacy Policy and Terms of Use. We encourage you to review their policies before providing them with personal information.
Your use of any third-party website or service will be subject to the policies and terms applicable to that particular service.
10. Marketing Communications
Where permitted by applicable law and based on your consent or another appropriate legal basis, we may use your contact information to send you information about:
- New product launches
- Special offers
- Discounts
- Sales
- Seasonal promotions
- New collections
- Events
- Other products and services offered by The Casa Decora
You may unsubscribe from promotional communications at any time.
Please note that even if you opt out of marketing communications, we may still need to send you essential transactional or service-related messages, including:
- Order confirmations
- Billing notifications
- Shipping updates
- Refund notifications
- Other communications relating to your orders or relationship with us
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.
This may include retaining information for purposes such as:
- Order processing and transaction records
- Customer support
- Returns and refunds
- Resolving disputes
- Fraud prevention
- Accounting and tax obligations
- Legal and regulatory compliance
- Maintaining appropriate business records
- Website and system security
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
12. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request information about the personal data we hold about you
- Request the correction of inaccurate or incomplete information
- Request the deletion of your personal information where applicable
- Withdraw consent where our processing is based on your consent
- Raise a concern or complaint about how your personal information is processed
You may submit a privacy-related request using the contact details provided below.
To protect your privacy and security, we may need to take reasonable steps to verify your identity before processing certain requests.
13. Children's Privacy
The Casa Decora website is intended for general consumers.
We do not knowingly collect personal information from children where doing so is prohibited by applicable law.
If you believe that a child has provided us with personal information without the appropriate consent, please contact us so that we can take appropriate action.
14. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business operations, services, technology, or applicable legal requirements.
Any changes will be published on this page, together with an updated “Last Updated” date where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.
Where permitted by applicable law, your continued use of our website after the revised Privacy Policy has been published may constitute acceptance of the updated policy.
15. Your Acceptance of This Privacy Policy
By using The Casa Decora website or voluntarily providing us with personal information, you acknowledge that you have read and understood this Privacy Policy.
Where required by applicable law, we will obtain the appropriate consent or rely on another valid legal basis before collecting or processing personal information.
If you do not agree with this Privacy Policy, please discontinue your use of our website.
16. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact:
Etrade Essense Limited
8/F China Hongkong Tower
8–12 Hennessy Road
Wan Chai, Hong Kong
Website: www.thecasadecora.com
We value your privacy and will make reasonable efforts to address your questions and concerns.