Terms and Conditions

Welcome to The Casa Decora. These Terms and Conditions govern your access to and use of our website, including browsing our products, making purchases, creating an account, and using any services or features available through the website.

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use or access our website.

For the purposes of these Terms, “The Casa Decora,” “we,” “us,” and “our” refer to Etrade Essense Limited, the company operating this website.

1. About The Casa Decora

The Casa Decora is an online retail platform offering a carefully selected range of products, including, but not limited to:

Home décor
Kitchen accessories
Kitchen and dining products
Home accessories
Decorative items
Lifestyle products
Gifts
Other products displayed on our website

We may add, remove, suspend, or discontinue products or services at any time and without prior notice.

2. Eligibility

By using The Casa Decora website, you confirm that:

You are legally capable of entering into a binding agreement under applicable law.
Any information you provide to us is accurate, complete, and up to date.
You will use our website only for lawful purposes.
You will not use the website in any way that violates applicable laws or regulations.

If you use our website on behalf of another person, company, or organisation, you confirm that you have the necessary authority to accept these Terms on their behalf.

3. Use of Our Website

You agree to use The Casa Decora website responsibly and in accordance with applicable laws.

You must not:

Use the website for fraudulent, illegal, or unauthorised activities.
Attempt to gain unauthorised access to our website, servers, systems, or networks.
Interfere with the operation, functionality, or security of the website.
Introduce viruses, malware, or any other harmful material.
Copy, reproduce, modify, or distribute website content without our permission.
Use automated systems, bots, or similar technologies to access or collect information from the website without authorisation.
Use another person's account or personal information without permission.
Place fraudulent or unauthorised orders.

We reserve the right to restrict, suspend, or refuse access to the website if we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that the product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate.

However, minor differences may occur due to factors such as:

Individual screen or device settings
Photography and lighting conditions
Manufacturing variations
Differences between product batches
Variations in colour reproduction across different displays

Product images are provided for illustrative purposes. While we aim to present our products as accurately as possible, the actual product may vary slightly from the images displayed.

We reserve the right to correct, update, amend, or remove product information whenever necessary and without prior notice.

5. Product Availability

All products displayed on our website are subject to availability. Adding an item to your shopping cart does not guarantee that it will remain available when you proceed to checkout or payment.

If a product becomes unavailable after you have placed an order, we may contact you regarding the available options and, where necessary, cancel or amend the order.

Any payment received for an unavailable product may be refunded in accordance with our applicable refund policy.

6. Prices

Product prices displayed on The Casa Decora website may change from time to time without prior notice. The applicable price will generally be the price displayed at the time you place your order, subject to the correction of any pricing errors.

Where applicable and not already included in the displayed price, VAT, delivery fees, handling charges, or other applicable costs may be added to your order total. Any such charges will be presented during the checkout process.

Despite our best efforts, pricing errors may occasionally occur due to typographical, technical, or human errors. We reserve the right to correct such errors.

If an order has been placed using an incorrect price, we may contact you before processing the order.

7. Offers and Promotions

From time to time, we may offer discounts, promotional codes, special offers, seasonal sales, or other promotional campaigns.

Each offer may be subject to its own specific terms and conditions, including:

The promotional period
Eligible products
Minimum order requirements
Maximum discount amounts
Usage limitations
Customer eligibility
Other applicable restrictions

Promotional offers cannot be combined unless we specifically state otherwise.

We reserve the right to modify, suspend, or withdraw any promotion at any time.

8. Placing an Order

When placing an order, you may be asked to provide certain information, including:

Your name
Contact number
Email address
Billing address
Delivery address
Payment information

You are responsible for ensuring that all information provided during the ordering process is accurate and complete.

After placing an order, you may receive an acknowledgement or confirmation by email, SMS, WhatsApp, or another available communication method.

Please note that receiving an order acknowledgement does not necessarily mean that we have accepted your order. We reserve the right to reject or cancel an order where appropriate.

9. Order Cancellation

We may cancel an order in certain circumstances, including but not limited to:

Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraudulent activity
Incorrect or incomplete delivery information
Duplicate orders
Technical errors
A breach of these Terms and Conditions

If we cancel an order for which payment has already been received, any applicable refund will be processed in accordance with our refund procedures.

Customer-initiated cancellations are subject to the cancellation terms applicable to the relevant order.

10. Shipping and Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery period displayed on our website or otherwise communicated to you.

Delivery times may vary depending on factors such as:

Your delivery location
Product availability
Courier or delivery service performance
Weather conditions
Public holidays
Transportation disruptions
Other unforeseen circumstances

Unless expressly stated otherwise, an estimated delivery date should not be considered a guaranteed delivery date.

You are responsible for providing complete and accurate delivery information. We cannot be held responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

11. Delivery Issues

If you receive a product that is damaged, incorrect, incomplete, or defective, please contact us within the timeframe specified in our applicable Return and Refund Policy.

To assess your claim, we may ask you to provide:

Your order number
Photographs or videos of the product
Photographs of the packaging
A clear description of the issue
Any other information reasonably required to review your request

We will review the matter and, where appropriate, provide a suitable resolution in accordance with our relevant policies.

12. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within the applicable reporting period.

Depending on the nature of the issue and the applicable policy, we may offer:

A replacement
A refund
Store credit
Another appropriate resolution

The final outcome may depend on factors such as the nature of the problem, product availability, and the terms of the applicable return policy.

13. User Accounts

Where account registration is available, you are responsible for keeping your login credentials confidential and secure.

You agree to:

Provide accurate account information.
Keep your account details up to date.
Protect your password and login credentials.
Notify us promptly if you suspect any unauthorised access to your account.

You are generally responsible for activities carried out through your account unless those activities result from circumstances outside your reasonable control.

We may suspend or terminate an account where there is evidence or a reasonable suspicion of fraud, misuse, unauthorised activity, or a breach of these Terms.

14. Intellectual Property

The content available on The Casa Decora website may include:

Logos
Brand names
Product images
Photographs
Graphics
Written content
Product descriptions
Website designs
Layouts
Icons
Videos
Software
Other materials

Such content may be owned by or licensed to Etrade Essense Limited and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, transmit, sell, or commercially exploit any content from our website without prior written permission from the relevant rights holder.

15. User Reviews and Content

Where our website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that any content you submit:

Is truthful and relevant.
Does not contain unlawful, abusive, threatening, defamatory, misleading, or offensive material.
Does not infringe another person's intellectual property, privacy, or other legal rights.
Does not impersonate another person.
Does not contain unauthorised advertising, promotional material, or spam.

By submitting content to us, you grant Etrade Essense Limited permission to use, reproduce, display, publish, or distribute that content for legitimate business or promotional purposes, in accordance with applicable law.

We reserve the right to remove content that violates these Terms or applicable laws.

16. Third-Party Services and Links

Our website may contain links to third-party websites and services, including payment providers, social media platforms, delivery services, and other external platforms.

We are not responsible for the content, availability, policies, or conduct of third-party websites or services.

Your use of any third-party website or service will be subject to its own applicable terms and conditions and privacy policies.

17. Limitation of Liability

To the extent permitted by applicable law, Etrade Essense Limited shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or your purchase of products through it.

Nothing in these Terms is intended to exclude or limit any legal rights or liabilities that cannot legally be excluded or limited under applicable law.

18. Changes to These Terms

We may update or revise these Terms and Conditions from time to time.

Any changes will be published on this page, and the “Last Updated” date may be amended accordingly.

We encourage you to review these Terms periodically to remain informed about any changes.

Where permitted by applicable law, your continued use of The Casa Decora website after changes have been published will constitute your acceptance of the updated Terms.

19. Suspension and Termination

We may suspend or terminate your access to our website or certain services if:

You violate these Terms and Conditions.
You engage in fraudulent or unlawful activity.
You misuse the website or its services.
You attempt to compromise the security of our website or systems.
Your activities may cause harm to Etrade Essense Limited, our customers, or other users.

Any suspension or termination will not affect rights or obligations that arose before the termination took effect.