1. What products does Etrade Essense Limited sell?
At Etrade Essense Limited, you will find a wide variety of home décor, kitchen accessories, and lifestyle products designed to enhance your home and support everyday living.
2. How can I place an order?
You can shop directly through our website by browsing our product collection. Simply select the items you wish to purchase, add them to your cart, and proceed to checkout to complete your order.
3. How can I track my order?
Once your order has been dispatched, tracking information will be sent to the contact details provided during checkout.
You can use the tracking details to monitor the progress and delivery status of your order.
4. Can I return a product?
Eligible products may be returned within the applicable return period, provided they are unused, undamaged, and in their original resalable condition.
Please refer to our Return and Refund Policy for complete details and eligibility requirements.
5. What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order information and clear photographs or videos of the product and packaging.
After reviewing the information provided, we will assess the issue and, where appropriate, arrange a replacement, exchange, or refund.
6. How will I receive my refund?
Approved refunds will generally be processed back to your original payment method, where applicable.
The time required for the refund to appear in your account may vary depending on your financial institution or payment provider.
7. Can I change my shipping address after placing an order?
If your order has not yet been processed or shipped, we may be able to update the delivery address.
Please contact our support team promptly with your order details so we can check whether the change can still be made.
8. Do you offer discounts or special promotions?
Yes. Etrade Essense Limited may offer seasonal sales, promotional discounts, and special offers throughout the year.
We encourage customers to visit our website regularly and follow our social media channels for the latest updates and deals.
9. What should I do if an item is missing from my order?
If any product, component, or accessory is missing from your order, please contact our Customer Support team with your order details.
We will investigate the matter and provide an appropriate solution as quickly as possible.
10. Are product colours and designs exactly as shown online?
We strive to present product images, colours, and designs as accurately as possible.
However, minor variations may occur due to lighting conditions, photography, manufacturing differences, and individual screen or device settings.